Refund policy

Failed Delivery

If the first delivery attempt is unsuccessful, our courier will automatically arrange a second delivery attempt at no additional cost. If the second delivery attempt is unsuccessful, your order will be automatically cancelled, and the item(s) will be returned to our warehouse.

If the failed delivery was caused by an error on our part or our courier partner, we will cover the cost of re-delivery.

Refund Policy

Return requests can only be made within 7 days of purchase. To initiate this request, please email us at hello@brawnandbrains.sg with your order number, reason for return and photographs of the item.We reserve the right to reject a return request of a product that, in our reasonable opinion, is of unacceptable quality due to fair wear and tear, misuse, or poor maintenance and care of the product.

All costs associated with returns are at the expense of the customer. All returns may be sent to our warehouse by a courier of your choice. Collection of return can be arranged by our selected courier and will be subject to a collection fee.

The collection fee is as follows:

Collection and handling fee rates may vary depending on your location. Please note the collection fee will also apply even if you wish to place another order.

Please return the item in its original packaging with the packing slip as proof of purchase. Alternatively, repack the item sufficiently to avoid damage in transit. We encourage customers to photograph the item scheduled for return and the condition of the packaging before sending it back. You will receive an email notification when your returned item has been received.

We will process the return once we have received and inspected your returned item. If approved, you will receive an email notification with details of your store credit.

For more information on the collection fee and return process, please contact our customer service team at  hello@brawnandbrains.sg

Our policy for faulty or damaged goods

If you receive a product that is damaged, faulty or incorrect, we will replace the item for you (depending on availability), or offer a full refund, provided you contact us within 48 hours of receiving the delivery.

Collection fee does not apply when items are returned due to a fault or defect.

To initiate this request, please email us at  hello@brawnandbrains.sg with your order number, reason for return, and photographs of the item.

Please return the item in its original packaging with the receipt or proof of purchase. Alternatively, repack the item sufficiently to avoid damage in transit. We encourage customers to photograph the items scheduled for return and the condition of the packaging before handing them over to our delivery partners. You will receive an email notification when your returned item has been received.

We will process the return once we have received and inspected your returned item. If approved, you will receive an email notification with details of your refund or product replacement. All refunds of the net amount will automatically be applied to your original method of payment.