Shipping rates will be shown at checkout and will depend on your destination. Depending on your destination, please allow 4-12 working days for delivery. Should you have any questions, please contact our team at firstname.lastname@example.org.
Returns And Exchanges
Do you allow returns and exchanges?
For merchandise items, we allow one-for-one exchanges but strictly no refunds (Terms and conditions apply). We do not perform exchanges for coffee orders.
You can return your merchandise item(s) to us as long as they reach us within 14 days of the delivery date for local (Singapore) orders, or 28 days from the delivery date for international orders. We accept returns strictly only for items that are unused, and tags and labels must be unaltered and intact. Brawn & Brains reserves the right to reject your returned goods if they do not comply with our exchange policies.
How do I exchange my items?
Please mail the item(s) back to us using a traceable mode of delivery to: 100 Guillemard Road #01-02, Singapore 399718.
Your return will be processed within 14 working days from the day we receive your parcel. We strongly encourage you to send your returned items to us using traceable modes, as we will not be responsible for any lost parcels that are sent via non-trackable mailing options.
If the item sent to you is 1. defective or 2. incorrect, we will cover the postage cost of mailing it back to us. We will then mail the correct item to you via your original delivery method after we have received your returned parcel, and postage will be borne by us.
If you would like to exchange your item(s) due to reasons other than the two stated above, the postage cost will be borne by you.
Exchanges can only be done once.
Alternatively, you can return your item to us in person at our main store, Brawn and Brains Coffee, located at 100 Guillemard Road #01-02, Singapore 399718.
Should you have further questions or require assistance with your order, please feel free to contact us at email@example.com and we will do our best to ensure that you are happy with your order.