Returns And Exchanges
Do you allow returns and exchanges?
We do allow one-for-one exchanges, but strictly no refunds for our merchandise items ( Terms and conditions apply). For coffee orders, unfortunately, we do not accept / do exchanges.
You can return your item(s) to us, as long as they reach us within 14 days of the delivery date for local (Singapore) orders, or 28 days from the delivery date for International orders. We strictly only accept returns for items that are unused, and tags / labels must be unaltered and intact. Brawn & Brains Coffee reserves the right to reject your returned goods if it does not comply with our exchange policies.
How do I exchange my items?
Please mail the item(s) back to us using a traceable mode of delivery to: 100 Guillemard Road #01-02, Singapore 399718.
Your return will be processed within 14 working days from the day we receive your parcel. We strongly encourage that your return is sent to us via traceable modes, as we will not be responsible for any lost parcels that are sent via non-trackable mailing options.
If the item sent to you is a 1. defective item or an 2. incorrect item, we would cover the postage cost of mailing it back to us. We will then mail the correct item to you via your initial delivery method after we receive your returned parcel, postage borne by us.
If you would like to exchange your item(s) due to reasons other than the two stated above, the postage cost will be borne by you.
Exchanges can only be done once.
Alternatively, you can return your item to us in person at our main store, Brawn and Brains Coffee, located at 100 Guillemard Road #01-02, Singapore 399718.
Should you have further inquiry or require assistance with your order, please feel free to contact us at firstname.lastname@example.org and we will do our best to ensure that you are happy with your order.